According to the famous website "Wikipedia" the meaning of BPO is as follows:
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
Why is it so popular in the Philippines and India? For the sole reason that its a low wage country. And companies who are outsourcing their job can definitely benefit from it financially.
Let me focus in the Philippines . Filipinos are definitely good english speakers and can be trained well with different processes. Also they are flexible in working in different times of the the day to cater different time zones of their clients. I can also say that they can easily adapt to different cultures and nationalities. Filipinos are well rounded individuals.
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